Despite how hard you work to attract customers and make great-tasting food at a great value, it all goes away if the last thing your guest does in your restaurant completely grosses them-out. Conversely, if the last thing your customer experiences is a hands-free, quick, clean trash deposit into a container that saves thousands of trash bags, that’s a big plus for customer satisfaction.
“The effects of poor customer service ripple far beyond the revenue lost with that one person. Customers are the foundation of success for any business, and if customers are not treated right, the business can lose its reason for existence. If you aren’t taking care of your customers, and your business becomes known for poor customer service, expect several things to happen — and none of them are good news for your business.”
Jan Birch April 20, 2018
How Does Poor Customer Service Affect a Business?
Compacting six trash bags into one with Original ecotrash® reduces trash bag changes by 83%. This means 83% fewer interruptions to empty the trash and more time your team spends serving guests, preparing food, and taking orders.
Savings: 1 hour per compactor per day ($12.00 for $12.00/hr)
Restaurant owners face rising wages and fierce competition to recruit, hire, train and keep quality employees. Each time an employee leaves, it costs $5,846 according to The Center for Hospitality Research at Cornell.
Employees LOVE Original ecotrash and LOVE emptying the trash 80% less than before. Automating a mundane task that employees generally hate doing (like trash handling) will not only keep current employees more satisfied, but also give you a point of difference against competitors trying to hire the same candidates you are.
Savings: $10.00/day or $5/day/compactor*
*Based on 5% of employees turning-over at 10 months instead of 8 months
“Maybe you know your restaurant is hemorrhaging money by losing employees, but how do you find out just how much you’re losing on a per employee level? The Center for Hospitality Research at Cornell estimates that the cost of employee turnover averages around $5,864 per person for a typical front-line employee.
Lucky for us, the CHR broke that number down even further. Here’s how they got to $5,864:
3 Percent Pre-departure: $176
20 Percent Recruiting: $1,173
11 Percent Selection: $645
14 Percent Orientation & Training: $821
52 Percent Productivity Loss: $3,049”
Ryan Mack July 6, 2017
What is the Real Cost of Restaurant Employee Turnover?
Original ecotrash reduces 6 loose bags of trash into one compact bag, an 83% reduction in volume. If a QSR has a 4 yd trash dumpster that is picked-up 6 days per week, using Original ecotrash will reduce the need for trash service from 6 days per week down to 3-4 days per week.
Studies show 86% of the trash volume comes from the dining room and 14% of the volume comes from the BoH. So even with no change to the BoH volume, trash volume goes down significantly. If you’re paying $500.00/month for trash hauling, a 50% reduction in pick-up frequency should result in a 30-40% reduction in trash hauling.
Savings: $6.45/day or $3.20/day/compactor
Trash Volume (yds/wk)
|Front of House (FoH)||Back of House (BoH)||Total|
|After Original ecotrash||3.4||3.4||6.8|
Note: Your overall savings will depend on your individual circumstances and may vary from the examples above.
Trash hauling costs vary by market, and using Original ecotrash does NOT change overall trash weight. Your trash haulers variable costs will be reduced, but not their fixed costs, such as tipping fees. For more specific information, reach-out to us at firstname.lastname@example.org